Please re-issue documents or Verify immigration status

Verification of Status (VOS) and Replacement of Immigration Document helps you recover immigration information or documents that have been lost, stolen, or damaged. KeyApply helps you identify the appropriate requirements and prepare the IMM 5009 application.

What is the difference between VOS and document replacement?

• VOS: Records historical immigration information, such as date and port of entry, from a Record of Landing, COPR, or other documents. IRCC issues the verification on plain paper, not as a replacement of the original. VOS cannot be used for travel or as a piece of identity document.
• Replacement of valid documents: Applies to a Visitor Record, Work Permit, Study Permit, or Temporary Resident Permit.

Information required

Prepare your UCI if available, passport information, the name used at the time of entry, the date and place of issuance, and the document number or date of issuance and expiry. A request for replacement only applies if the document has not expired and requires a mailing address in Canada.

If the document was lost or stolen, provide a police report number; if unavailable, provide an explanation in the application. If you do not know your UCI, you may leave it blank in accordance with the instructions. Applications for individuals under 18 require the signature of a parent or guardian as per the current form instructions.

Application Process

1. Review the IMM 5545 instruction guide and the checklist in IMM 5009; prepare proof of identity and appropriate evidence.
2. Complete, sign, and date the form; include form IMM 5476 if using a representative.
3. Pay the IRCC fee and attach the receipt.
4. Mail the paper application to the Operations Support Centre in Ottawa at the current address listed in the IRCC instructions; it is recommended to use a trackable shipping service.

Government fees and urgent requests

The standard IRCC fee is 30 CAD per document. Some exemptions apply according to the guidelines, including certain social assistance recipients and requests for VOS to confirm Protected Person status while not yet a permanent resident or citizen.

IRCC has urgent processing criteria related to retirement files, serious illness/bereavement, or risk of job loss. You must provide evidence and write “URGENT” on the envelope; view full eligibility criteria at the official source.

Need to correct information or process other documents?

To correct a Record of Landing or COPR, you must use the IMM 5218 procedure. Lost PR cards, extending a permit, or restoring immigration status must be assessed under specific separate procedures; selecting document replacement does not substitute those procedures.

KeyApply Services

The displayed service fee includes the completion, preparation, and submission of the application to the processing agency. It does not include government fees, translation/notarization if required, or the cost of shipping documents to your home. Select Register for application support to begin.

You may call, email, or send a message via the KeyApply.com website for guidance.

Official sources

• IRCC: VOS and replacement document application package
• IMM 5545: Eligibility, fees, and mailing address
• IMM 5009: Application and checklist

Updated October 8, 2026.