Renewing or replacing your Permanent Resident Card (PR Card)

Conditions for renewing or replacing a PR card:

You must meet the following conditions:

1. Residency status: Maintain valid Permanent Resident status in Canada.
2. Residency obligation: Typically, you must meet the 730-day requirement within the 5-year assessment period. If you have been a PR for less than 5 years, you must demonstrate the ability to meet the 730-day requirement in the first 5 years from the date you became a PR. Some days spent outside Canada may be counted, but they must meet specific criteria; simply accompanying any Canadian citizen relative or working for any Canadian company does not automatically count.
3. Reason for renewal/replacement: The PR Card is lost, damaged, expired, or you have had a change in personal information (e.g., a name change).
4. No violation of PR conditions: You have not violated residency obligations or engaged in illegal activities that affect your PR status.

KeyApply Services

Our services are designed for clients who wish to renew or replace their Permanent Resident (PR) card accurately, completely, and in compliance with the law, minimizing the risk of application delays, requests for additional information, or rejection by IRCC.

(1) Assessment of PR card renewal/replacement eligibility

• Check the 730-day residency obligation within the 5-year period according to regulations.
• Review immigration history, time spent outside Canada, and upcoming travel plans.
• Assess the risk of violating residency obligations and discuss solutions (if risks exist).
• Examine special circumstances.

(2) Preparation of applications and forms

• Guide clients in collecting complete documentation and IRCC-compliant photos.
• Fill out all PR card renewal/replacement forms in accordance with IRCC regulations.
• Check for information consistency with previous immigration files (PR application, Work Permit, Study Permit, etc.).
• Draft explanation letters for cases where residency days are insufficient or where points in the application require clarification (if needed).

(3) Application submission guidance

• Guide the client in preparing a complete application package.
• Check receipts/proof of submission and provide instructions on retaining information for tracking purposes.

(4) Answering client questions

Working hours & Service fees

Fees are calculated based on actual working hours. The standard time for basic service is 3 working hours, including:

• Full application preparation.
• Guidance on submission and how the client can track their application.
• Answering client questions within the scope of the service.

Notes on service fees:

• Service fees are based on the work performed, not the outcome. Whether an application is approved or not is at the discretion of the Department of Immigration (IRCC).
• Service fees do not include government processing fees and other costs such as translation, notarization, photos, etc.
• Fees are non-refundable, and specific hourly rates will be notified according to KeyApply's current price list.

Are you in Canada or outside Canada?

An expired PR card does not automatically cause the loss of PR status. The renewal/replacement process must follow IRCC conditions while in Canada. If you are outside Canada without a valid card and wish to return via a commercial carrier, you must check the separate PRTD (Permanent Resident Travel Document) procedure.

If you rely on time spent outside Canada or are at risk of not meeting the residency obligation, you need an authorized representative to review your evidence before submitting.

Source of guidance

• IRCC – Apply/Renew/Replace PR Card
• Guide 5445 – Residency Obligation
• IRCC – PRTD

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